At 2024-05-24 11:07 CEST the ContractHero platform recognized unexpected high load which led to the outage of single containers. The monitoring informed the devops teams, but the auto scaling didn't pick up as quick as expected, so that the web application and back end was only partially available.
At 2024-05-24 11:37 CEST the platform reached for all customers a stable state again.
While investigating the issue the devops team were able to identify a bottle neck in the platform which will be released as soon as possible. Additionally the standard platform setup was scaled up to handle these scenarios better from the start.
We will investigate the auto scaling issue further to prevent these situations fully.
We are sorry for the inconveniences.

We are currently experiencing performance issues on the ContractHero application which result in slower loading times for some users. We have identified the issue and are working on resolving it.