Incidents reported on status page for ContractHero GmbH https://status.contracthero.com/ https://d1lppblt9t2x15.cloudfront.net/logos/08817771fa3c461b9eaabd2cb26d9321.svg https://status.contracthero.com/ en https://status.contracthero.com/incident/927456 Thu, 18 Jun 2026 08:02:00 -0000 https://status.contracthero.com/incident/927456#b7caa56cc0362a1a2846374abe6d26bf5cf8d53cebfe8b7c2d72f929ec31ebd6 This incident has been resolved. Customers affected by the contract list and task list issue can now access their account as normal. We apologize for the inconvenience. https://status.contracthero.com/incident/927456 Thu, 18 Jun 2026 06:50:00 -0000 https://status.contracthero.com/incident/927456#f6a14aa2211b2423c4d3a5f7e759ff9c56afa1709e00270a7247cb2b12812ea3 We have identified an issue affecting customers with a high number of contracts in their account. Impacted users may be unable to access their contract list and may see error messages after logging in. What is affected: Access to the contract list and task list for accounts with a large number of contracts. Other areas of the platform are not affected. What we are doing: We have identified the root cause — a database configuration change introduced yesterday evening. A fix is ready and is being deployed now. We will confirm resolution shortly. What you need to do: Nothing. Your data is safe and fully intact. Access will be restored automatically once the fix is live. We will post an update as soon as the deployment is complete. https://status.contracthero.com/incident/901461 Thu, 21 May 2026 09:27:00 -0000 https://status.contracthero.com/incident/901461#ac5be84ccfe39302785dd2c4e291b2427a45ae22b9a11ed28e1c67a970fb4b46 The issue has been identified and resolved. Affected contracts have been processed now. We are sorry for the inconvenience. https://status.contracthero.com/incident/901461 Thu, 21 May 2026 07:01:00 -0000 https://status.contracthero.com/incident/901461#553c15a626b9ba4d5572de7e16e4d6835d1c30349925e2a96dd97d527860530e We are currently experiencing an infrastructure issue that is preventing OCR processing and AI analysis from completing for contracts uploaded today. What is affected: Contracts uploaded since this morning will not yet show extracted data, analysis results, or recognized text. Previously uploaded contracts are not affected. What we are doing: Our engineering team is actively investigating the root cause. We expect to have a fix in place today and will process all affected contracts once the issue is resolved — no data will be lost. What you need to do: Nothing. Your uploaded contracts are safe. Once resolved, OCR and analysis will run automatically on all affected files. We will post an update as soon as we have more information. https://status.contracthero.com/ Fri, 09 Jan 2026 11:32:57 +0000 https://status.contracthero.com/#4776fc37cf544dd769a70734f55855896ac0105920f191634292308c5ef1f7f5 API recovered https://status.contracthero.com/ Fri, 09 Jan 2026 11:25:22 +0000 https://status.contracthero.com/#4776fc37cf544dd769a70734f55855896ac0105920f191634292308c5ef1f7f5 API went down https://status.contracthero.com/ Wed, 07 Jan 2026 16:12:13 +0000 https://status.contracthero.com/#6b847d98b1ca09cde6f7d4a83746b17dfa856c17e8c8a3c07afa7617036c312a API recovered https://status.contracthero.com/ Wed, 07 Jan 2026 15:53:41 +0000 https://status.contracthero.com/#6b847d98b1ca09cde6f7d4a83746b17dfa856c17e8c8a3c07afa7617036c312a API went down https://status.contracthero.com/ Wed, 07 Jan 2026 15:02:49 +0000 https://status.contracthero.com/#cbe9889dcd40f7e7bd2b512d8b3eb870aebeb4411b2b67796eb17ad14d0761af API recovered https://status.contracthero.com/ Wed, 07 Jan 2026 14:58:45 +0000 https://status.contracthero.com/#cbe9889dcd40f7e7bd2b512d8b3eb870aebeb4411b2b67796eb17ad14d0761af API went down https://status.contracthero.com/ Wed, 07 Jan 2026 13:18:34 +0000 https://status.contracthero.com/#cdb4e121538d7c7fc49fe4b48ba2f0340244ca889493ef9ffd4996b37d6e271a API recovered https://status.contracthero.com/ Wed, 07 Jan 2026 13:14:49 +0000 https://status.contracthero.com/#cdb4e121538d7c7fc49fe4b48ba2f0340244ca889493ef9ffd4996b37d6e271a API went down https://status.contracthero.com/ Wed, 10 Dec 2025 09:43:21 +0000 https://status.contracthero.com/#e2d9223a0ad4de966e92d6319021c726f33ccf52a631a92eb7020554de331c3e API recovered https://status.contracthero.com/ Wed, 10 Dec 2025 09:39:07 +0000 https://status.contracthero.com/#e2d9223a0ad4de966e92d6319021c726f33ccf52a631a92eb7020554de331c3e API went down https://status.contracthero.com/ Mon, 08 Dec 2025 12:52:52 +0000 https://status.contracthero.com/#8877df2a58f81030fb1f2813b8a2d63ca31239e83414a8d57ad19a4ed2f0167c API recovered https://status.contracthero.com/ Mon, 08 Dec 2025 12:46:20 +0000 https://status.contracthero.com/#8877df2a58f81030fb1f2813b8a2d63ca31239e83414a8d57ad19a4ed2f0167c API went down https://status.contracthero.com/ Fri, 05 Dec 2025 09:11:53 +0000 https://status.contracthero.com/#4083e0bcb3137a68d0a5ac200a86952fbca2d5090f60d23b491dda2f67beb5f8 Website recovered https://status.contracthero.com/ Fri, 05 Dec 2025 08:48:53 +0000 https://status.contracthero.com/#4083e0bcb3137a68d0a5ac200a86952fbca2d5090f60d23b491dda2f67beb5f8 Website went down https://status.contracthero.com/incident/507005 Tue, 04 Feb 2025 12:50:00 -0000 https://status.contracthero.com/incident/507005#04a8ba1ef38c22ea8d1859e40ec9cc2dc56fa5e7c44d19dd1e7dc894b5df2d63 The issue has been resolved. We are sorry for the inconveniences. Due to a mismatch of a configuration for certain contracts the OCR was not triggered in time and the contract analysis was delayed. https://status.contracthero.com/incident/507005 Tue, 04 Feb 2025 08:20:00 -0000 https://status.contracthero.com/incident/507005#d5a2eff55835ba8600918dac6ab01d774b39bb25c8a524181ce3cd0da930589a At the moment, we are experiencing performance issues with the application that are impacting contract analysis times for some users. This may result in slower processing speeds or delays in response times. We want to assure you that we have already identified the root cause of the issue and our team is actively working on implementing a solution to restore optimal performance as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:30:00 -0000 https://status.contracthero.com/incident/388703#90a74e5e37d3f22509e9b26fc99bd0319923c8868d35a9b3694149668ac765f0 Maintenance completed https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:00:00 -0000 https://status.contracthero.com/incident/388703#c86fa3f409d9780fbaebf1260f5164c71fb0995aac70c04b57c86ddfcc1640e3 Our team will be performing essential updates and improvements to ensure the continued reliability, security, and performance of our systems. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 10:14:00 -0000 https://status.contracthero.com/incident/374078#695dec009654e524b83edba7b75f52efd935a821600b1ebf86fcefe18e8f857b At 2024-05-24 11:07 CEST the ContractHero platform recognized unexpected high load which led to the outage of single containers. The monitoring informed the devops teams, but the auto scaling didn't pick up as quick as expected, so that the web application and back end was only partially available. At 2024-05-24 11:37 CEST the platform reached for all customers a stable state again. While investigating the issue the devops team were able to identify a bottle neck in the platform which will be released as soon as possible. Additionally the standard platform setup was scaled up to handle these scenarios better from the start. We will investigate the auto scaling issue further to prevent these situations fully. We are sorry for the inconveniences. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 09:30:00 -0000 https://status.contracthero.com/incident/374078#3478ee654c75894e6c5c9354b7196d739bf9f9697ff60b2f2009d419c9967f6f We are currently experiencing performance issues on the ContractHero application which result in slower loading times for some users. We have identified the issue and are working on resolving it. https://status.contracthero.com/incident/227695 Mon, 03 Jul 2023 07:47:00 -0000 https://status.contracthero.com/incident/227695#361c335208372451cddb48c9841f088a18e1a5bcc1420338dc3e537d3c1ddc8b Due to an issue from one our service provides, the ContractHero website was not available on Saturday 2023-07-01 18:07 CEST to 19:40 CEST. We are working closely together with the service provider to prevent such issues in the future. The ContractHero application was not affected.