Incidents reported on status page for ContractHero GmbH https://status.contracthero.com/ https://d1lppblt9t2x15.cloudfront.net/logos/08817771fa3c461b9eaabd2cb26d9321.svg https://status.contracthero.com/ en https://status.contracthero.com/incident/507005 Tue, 04 Feb 2025 12:50:00 -0000 https://status.contracthero.com/incident/507005#04a8ba1ef38c22ea8d1859e40ec9cc2dc56fa5e7c44d19dd1e7dc894b5df2d63 The issue has been resolved. We are sorry for the inconveniences. Due to a mismatch of a configuration for certain contracts the OCR was not triggered in time and the contract analysis was delayed. https://status.contracthero.com/incident/507005 Tue, 04 Feb 2025 08:20:00 -0000 https://status.contracthero.com/incident/507005#d5a2eff55835ba8600918dac6ab01d774b39bb25c8a524181ce3cd0da930589a At the moment, we are experiencing performance issues with the application that are impacting contract analysis times for some users. This may result in slower processing speeds or delays in response times. We want to assure you that we have already identified the root cause of the issue and our team is actively working on implementing a solution to restore optimal performance as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. https://status.contracthero.com/ Mon, 28 Oct 2024 17:29:34 +0000 https://status.contracthero.com/#60cee61405d87981a02130dc4f17392dbddc24334d359643dd5f3826f303c4d4 Website recovered https://status.contracthero.com/ Mon, 28 Oct 2024 17:28:06 +0000 https://status.contracthero.com/#60cee61405d87981a02130dc4f17392dbddc24334d359643dd5f3826f303c4d4 Website went down https://status.contracthero.com/ Fri, 11 Oct 2024 22:52:38 +0000 https://status.contracthero.com/#5ee110e67c97879b7a05c71d7a581262da2d99135e6325a07ca95c0ac515fae6 Website recovered https://status.contracthero.com/ Fri, 11 Oct 2024 22:47:38 +0000 https://status.contracthero.com/#5ee110e67c97879b7a05c71d7a581262da2d99135e6325a07ca95c0ac515fae6 Website went down https://status.contracthero.com/ Fri, 11 Oct 2024 20:42:37 +0000 https://status.contracthero.com/#cb2d3ebc92318829d4727c98b80f25c15ee5dbb5c8d9062bb625e711164f1b69 Website recovered https://status.contracthero.com/ Fri, 11 Oct 2024 20:36:39 +0000 https://status.contracthero.com/#cb2d3ebc92318829d4727c98b80f25c15ee5dbb5c8d9062bb625e711164f1b69 Website went down https://status.contracthero.com/ Fri, 05 Jul 2024 14:48:44 +0000 https://status.contracthero.com/#05eda6a7c5a2418b2aad38e2d00c2e0954518240d5ff646c2a639ced797a7aa8 API recovered https://status.contracthero.com/ Fri, 05 Jul 2024 14:38:44 +0000 https://status.contracthero.com/#05eda6a7c5a2418b2aad38e2d00c2e0954518240d5ff646c2a639ced797a7aa8 API went down https://status.contracthero.com/ Fri, 05 Jul 2024 13:32:43 +0000 https://status.contracthero.com/#ce96eb9188e7749341c21a3cbb16b0199af06633791f461030dcea9a57e140fd API recovered https://status.contracthero.com/ Fri, 05 Jul 2024 13:30:14 +0000 https://status.contracthero.com/#ce96eb9188e7749341c21a3cbb16b0199af06633791f461030dcea9a57e140fd API went down https://status.contracthero.com/ Fri, 05 Jul 2024 11:41:44 +0000 https://status.contracthero.com/#471ece90a22c56588f75614d4d77269af697ebea48fd6423d1942994f896968d API recovered https://status.contracthero.com/ Fri, 05 Jul 2024 11:04:14 +0000 https://status.contracthero.com/#471ece90a22c56588f75614d4d77269af697ebea48fd6423d1942994f896968d API went down https://status.contracthero.com/ Fri, 05 Jul 2024 10:59:10 +0000 https://status.contracthero.com/#f3c4983df42ba02903f376c9985a46f5ead8a3ff71f72dfe00105bd36791ab07 API recovered https://status.contracthero.com/ Fri, 05 Jul 2024 10:56:23 +0000 https://status.contracthero.com/#f3c4983df42ba02903f376c9985a46f5ead8a3ff71f72dfe00105bd36791ab07 API went down https://status.contracthero.com/ Thu, 04 Jul 2024 07:04:28 +0000 https://status.contracthero.com/#1f5f0a182df21f8e2675c313fc919b20b5128599fb4f275aada603f7edc324c0 API recovered https://status.contracthero.com/ Thu, 04 Jul 2024 07:02:38 +0000 https://status.contracthero.com/#1f5f0a182df21f8e2675c313fc919b20b5128599fb4f275aada603f7edc324c0 API went down https://status.contracthero.com/ Wed, 03 Jul 2024 12:15:26 +0000 https://status.contracthero.com/#69933c321c480b9192b1ff7dffdd1dac74a3a4ff6ab131f66aae83cfa0c59be4 API recovered https://status.contracthero.com/ Wed, 03 Jul 2024 12:12:55 +0000 https://status.contracthero.com/#69933c321c480b9192b1ff7dffdd1dac74a3a4ff6ab131f66aae83cfa0c59be4 API went down https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:30:00 +0000 https://status.contracthero.com/incident/388703#90a74e5e37d3f22509e9b26fc99bd0319923c8868d35a9b3694149668ac765f0 Maintenance completed https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:30:00 +0000 https://status.contracthero.com/incident/388703#90a74e5e37d3f22509e9b26fc99bd0319923c8868d35a9b3694149668ac765f0 Maintenance completed https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:00:00 -0000 https://status.contracthero.com/incident/388703#c86fa3f409d9780fbaebf1260f5164c71fb0995aac70c04b57c86ddfcc1640e3 Our team will be performing essential updates and improvements to ensure the continued reliability, security, and performance of our systems. https://status.contracthero.com/incident/388703 Mon, 24 Jun 2024 16:00:00 -0000 https://status.contracthero.com/incident/388703#c86fa3f409d9780fbaebf1260f5164c71fb0995aac70c04b57c86ddfcc1640e3 Our team will be performing essential updates and improvements to ensure the continued reliability, security, and performance of our systems. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 10:14:00 -0000 https://status.contracthero.com/incident/374078#695dec009654e524b83edba7b75f52efd935a821600b1ebf86fcefe18e8f857b At 2024-05-24 11:07 CEST the ContractHero platform recognized unexpected high load which led to the outage of single containers. The monitoring informed the devops teams, but the auto scaling didn't pick up as quick as expected, so that the web application and back end was only partially available. At 2024-05-24 11:37 CEST the platform reached for all customers a stable state again. While investigating the issue the devops team were able to identify a bottle neck in the platform which will be released as soon as possible. Additionally the standard platform setup was scaled up to handle these scenarios better from the start. We will investigate the auto scaling issue further to prevent these situations fully. We are sorry for the inconveniences. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 10:14:00 -0000 https://status.contracthero.com/incident/374078#695dec009654e524b83edba7b75f52efd935a821600b1ebf86fcefe18e8f857b At 2024-05-24 11:07 CEST the ContractHero platform recognized unexpected high load which led to the outage of single containers. The monitoring informed the devops teams, but the auto scaling didn't pick up as quick as expected, so that the web application and back end was only partially available. At 2024-05-24 11:37 CEST the platform reached for all customers a stable state again. While investigating the issue the devops team were able to identify a bottle neck in the platform which will be released as soon as possible. Additionally the standard platform setup was scaled up to handle these scenarios better from the start. We will investigate the auto scaling issue further to prevent these situations fully. We are sorry for the inconveniences. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 09:30:00 -0000 https://status.contracthero.com/incident/374078#3478ee654c75894e6c5c9354b7196d739bf9f9697ff60b2f2009d419c9967f6f We are currently experiencing performance issues on the ContractHero application which result in slower loading times for some users. We have identified the issue and are working on resolving it. https://status.contracthero.com/incident/374078 Fri, 24 May 2024 09:30:00 -0000 https://status.contracthero.com/incident/374078#3478ee654c75894e6c5c9354b7196d739bf9f9697ff60b2f2009d419c9967f6f We are currently experiencing performance issues on the ContractHero application which result in slower loading times for some users. We have identified the issue and are working on resolving it. https://status.contracthero.com/incident/227695 Mon, 03 Jul 2023 07:47:00 -0000 https://status.contracthero.com/incident/227695#361c335208372451cddb48c9841f088a18e1a5bcc1420338dc3e537d3c1ddc8b Due to an issue from one our service provides, the ContractHero website was not available on Saturday 2023-07-01 18:07 CEST to 19:40 CEST. We are working closely together with the service provider to prevent such issues in the future. The ContractHero application was not affected.